1. WITHDRAWAL PERIOD

The return policy of the seller, whose products are marketed on our website (hereinafter, the "Seller"), lasts for 14 days. If 14 days have elapsed since receipt of your order, we are unfortunately unable to offer you a refund and you are no longer entitled to request a return.

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period ends fourteen days after the day on which you or a third party designated by you, who is not the carrier, has physically taken possession of the goods or of the last good, in the case of a contract for several goods which the consumer has ordered with a single order and which are delivered separately. If 14 days have elapsed since receipt of the item, we are unfortunately unable to offer a refund or exchange.

In order to benefit from a return, the item in your order must be in the same condition as when you received it, neither worn nor used, with labels and in its original packaging. You will also need to provide proof of purchase (such as a copy of your receipt) for the item you wish to return.

To initiate a return, please contact us at contact@peluria.com

If your return request is accepted by the Seller, we will send you a return label and instructions on how and where to send the package. Items returned without a return request within the specified time will not be accepted.

If you have any questions about returns, please contact us at the following address contact@peluria.com

2. RETURNS PROCEDURE

In order to exercise your right of withdrawal, you must inform PELURIA of your decision to withdraw from this contract by means of a clear statement (e.g. by e-mail) to the following address contact@peluria.com.

You will have to pay for the return shipping costs yourself.

Depending on where you live, it may take some time before you receive your exchanged item.

If you are shipping an item valued at more than $75, you should consider using a delivery service that allows you to track the shipment or purchasing shipping insurance. We do not guarantee that we will receive the item you are returning.

3. RETURN POLICY

In order to comply with the cancellation period, all you have to do is send your communication concerning the exercise of the right of cancellation before the expiry of the cancellation period, which ends when the item is entrusted to the carrier.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

DAMAGED ITEMS AND PROBLEMS WITH YOUR ORDER

You must check your order as soon as you receive it and contact us immediately if the item delivered is faulty, damaged or different from the one you ordered.

This will enable us to assess the problem and make our best efforts to resolve it as quickly as possible.

ITEMS THAT CANNOT BE RETURNED

As an exception to point 1 above, certain types of items cannot be returned.

The following items may not be returned for a refund:
- perishable goods (such as food, flowers or plants);
- personalized products (such as special orders or custom-made items);
personal care items (such as beauty products).
- hazardous materials and products, flammable liquids, gases or products.

Please do not hesitate to contact us if you have any questions or concerns regarding your specific item.

EXCHANGE

If you wish to purchase a different item from the one ordered, we advise you to place a new order and return the unsuitable item.

4. RETURN OF PRODUCTS

To process a return, you must provide us with a receipt or proof of purchase. After contacting us by e-mail, you will receive a return address to which you can send your products. Return shipping costs are at the customer's expense.

5. REFUNDS

If you request a refund in accordance with the terms of this policy, we will send you all the payments we have received from you (with the exception of additional delivery costs resulting from the fact that you have chosen a type of delivery other than the standard delivery offered free of charge on our site), immediately and in any case no later than fourteen days from the day we receive your request.

Refunds (where applicable)
We undertake to inform you as soon as the Seller has received and inspected your returned order. We will let you know whether or not your refund for the return has been approved by the Seller. In the event that the Seller approves your refund request, you will automatically be refunded the price paid for the returned item(s) to the same account as your original payment method, unless you have expressly agreed to a different payment method; in all cases, you will not incur any charges as a result of the refund. Please note that the processing of refunds by banks and other payment organizations is subject to their own deadlines, which we are unable to control.

Late or missing refunds (if any) If you have not yet received your refund, please check your bank account first. Then contact your credit card issuer, as there may be a delay before your refund is officially posted. Then contact your bank. A processing delay is often necessary before a refund is posted.
If after completing all these steps you still have not received your refund, please contact us at contact@peluria.com

Sale items (if applicable)
The policy remains the same for sale items.

Exchange (if applicable)
Exchanges are free and valid for all items, including those damaged or if you have size problems. Only the return shipping costs are at the customer's expense.

To initiate an exchange, please contact us at contact@peluria.com

Gifts
If the returned item was marked as a gift at the time of purchase and sent directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be sent to you. 

If the item was not marked as a gift at the time of purchase, or if the recipient chose to receive the item first and give it to you later, we will send them a refund and they will know that you have returned the item.